Consent
Whether the relevant use of customer information is permitted.
Leora Brain
AI that reasons from your business knowledge.
Leora Brain is the reasoning engine that helps businesses answer questions using their own recorded information.
Leora Brain
Recorded business context
Question
Do you offer private dining?
Knowledge
Events policy and venue services
Boundary
Capacity needs staff confirmation
Supported response
Private dining is listed as a venue service. A team member should confirm capacity and availability for your date.
Recorded fact separated from required human confirmation.
What Leora Brain actually does
Five steps between a question and a supported response.
- 01
Retrieve
Finds relevant business information.
- 02
Understand
Interprets customer intent.
- 03
Reason
Combines evidence before responding.
- 04
Identify uncertainty
Recognises missing or conflicting information.
- 05
Escalate
Requests human input where appropriate.
Decision model
A clear path from evidence to action.
Leora Brain supports the decision. It does not remove the person responsible for it.
- 01
Recorded fact
What the business has approved and recorded.
- 02
Inference
A qualified interpretation of the available evidence.
- 03
Recommendation
A possible next step prepared for review.
- 04
Human decision
The responsible person chooses what happens.
- 05
Business outcome
The approved action becomes part of the workflow.
Business Memory
Approved business knowledge, available when a question needs it.
Business Memory gives Leora Brain a stable source of recorded information without automatically turning every activity into permanent memory.
Included
Recorded business knowledge
- Business knowledge
- Services
- Menus
- FAQs
- Policies
- Approved updates
Not included automatically
Activity is not assumed to be truth.
- Every conversation
- Every customer action
- Unverified assumptions
Customer context
Available only where permitted.
Leora Brain can use customer context only where it is available and permitted. It does not assume permission from the presence of data.
Preferences
Recorded choices that can help shape a relevant response.
Previous interactions
Available context from the business relationship.
Explicitly disclosed information
Information the customer has chosen to share.
Confidence and evidence
Responses show which kind of support is available.
A useful answer depends on whether Leora Brain has recorded information, needs to interpret it, finds a gap or requires confirmation.
Recorded information
Directly supported by approved business knowledge.
Reasoned interpretation
An explanation derived from the available evidence.
Missing information
A visible gap that prevents a supported answer.
Human confirmation
A request for responsible input before proceeding.
Human oversight
People remain responsible for consequential decisions.
Leora Brain can organise evidence and request input. Approval stays with the responsible team.
- Knowledge approval
- Sensitive requests
- Corrections
- Operational decisions
- Automation approval
Why this approach
Reliability begins with a defined source of truth.
Instead of
“AI answers everything.”
A confident answer is not useful when the supporting business information is missing.
Leora Brain
“AI works from your business knowledge.”
Recorded information, visible uncertainty and human input create a more dependable operating model.
Leora Brain in context
Build AI around your business knowledge.
See how Leora Brain fits within the connected Leora platform and the information your business already manages.